Ph: 9898400005 | Email: glomeeofficial@gmail.com

Refund and Cancellation Policies

Refund Eligibility:

At Glomee®, we strive to ensure your satisfaction with every purchase. Refunds are available under specific circumstances outlined below:

 

Damaged or Defective Products: If you receive a product that is damaged or defective, you are eligible for a refund. Please contact our customer support within [24 hours] of receiving the item to initiate the refund process.

 

Incorrect Item Received: If you receive an item that is different from what you ordered, you can request a refund. Contact our customer support within [24 Hours] to proceed with the refund process.

 

Unsatisfactory Quality: If you are unsatisfied with the quality of the product received, you can request a refund within [24 Hours]. Please note that we may require photographic evidence of the quality issue.

 

Cancellation Policy:

Changing your mind is natural. Our cancellation policy is designed to accommodate your preferences while considering the order processing stage:

 

Cancellation Window: You can cancel your order within [Timeframe] after placing it. Please note that some products, especially those with expedited shipping, may have a shorter cancellation window.

 

Cancellation Fees: In general, cancellations within the specified time frame are processed without any fees. However, if the order has already been shipped or is in advanced processing stages, cancellation fees may apply.

 

Return Process:

Our return process is designed to be hassle-free and convenient:

 

Initiating a Return: To initiate a return, go to your account dashboard and select the order you wish to return. Follow the provided instructions to request a return. You can also contact our customer support for assistance.

 

Return Authorization: Once your return request is approved, you will receive a return authorization along with instructions on how to proceed.

 

Packaging: Pack the item securely, including all original packaging, accessories, and documentation. Attach the return authorization label as instructed.

 

Shipping: Ship the return package to the designated address. We recommend using a trackable shipping method for your convenience.

 

Timeframe:

To ensure timely processing, please adhere to the following timeframes:

 

Refund Requests: Refund requests must be submitted within [24 Hours] of receiving the item.

 

Return Requests: Return requests must be initiated within [24 Hours] of receiving the item.

 

Condition of Returned Items:

For returns and refunds to be processed successfully, the following conditions must be met:

 

Original Condition: Items must be returned in their original condition, including all tags, labels, packaging, and accessories.

 

Unused and Unworn: Items must be unused, unworn, and free from any damage, stains, or alterations.

 

Product Packaging: Items must be returned in their original product packaging.

 

Defective Items: If the item is defective, it should be returned in the same condition in which it was received, along with all provided documentation.

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